FAQ

Is my crypto secure?
We keep all customer coins and tokens in offline wallets. These wallets are not connected to the internet. This assures the highest security possible from o...
Tue, 6 Nov, 2018 at 2:16 AM
What is GST?
  GST is the abbreviation for General Services Tax which is imposed by the Australian government on the value of goods and services transferred.  GST is cu...
Thu, 12 Jul, 2018 at 3:44 PM
Why do I have to pay GST?
XS2 is an Australian Company and we apply GST to all transaction fees arising on XS2.exchange.  If you are not an Australian resident and feel that GST does...
Thu, 12 Jul, 2018 at 3:45 PM
Where does XS2 keep Cryptocurrency deposited in Customer wallets?
We keep all customer funds in cold storage, physically disconnected from the Internet.    All deposits to Customer wallets will be held in cold storage...
Thu, 12 Jul, 2018 at 4:04 PM
Security—How do I change my mobile number or email on XS2 service?
To protect your security, we do not allow you to change the email or telephone number you provided at registration using an online application. You m...
Thu, 12 Jul, 2018 at 4:22 PM
How can I learn about specific Coins and Tokens?
Trading in Cryptocurrencies is risky.  The cryptocurrency market changes frequently. We encourage all our customers to do their own research to learn about ...
Tue, 6 Nov, 2018 at 10:17 AM
Where and How to I get Bitcoin (BTC) and other cryptocurrencies in first place?
There are many sites on the Internet where you can purchase crypto currency for fiat (regular money). To transfer cryptocurrency to your XS2 mobile you ...
Thu, 12 Jul, 2018 at 4:25 PM
What steps should customers take for online safety?
XS2 is designed from the ground up to keep your deposited cryptocurrencies and personal data safe from hackers and other criminals. It is still important to...
Tue, 6 Nov, 2018 at 3:17 AM
How do I get an API Key?
After logging into your account. Step 1. You can go to the 'Account' section Step 2. Click 'Generate new API Key' The ...
Thu, 18 Oct, 2018 at 11:11 AM
What happens to unsold XS2 tokens?
When the token sale ends (15th of November 2019) any remaining Tokens will stay with XS2 and may be sold in a later token sale.
Thu, 25 Oct, 2018 at 9:29 AM